Introduction to Telecom Business Trends and Analysis

Learning Objectives:

• Fundamental drivers in global telecommunications
• Global Telecom Products and Services
• The Future Global Networks: Convergence of Data, Video and Voice Services
• Telecom Service Providers
• Telecom Equipment Manufacturers
• Telecom Convergence
• The Internet's Influence
• Software Industry
• Optical Technology
• Migration from the Core of the Network to the Edge
• Next Generation Wireless
• Mobile Appliances
• Computer and Peripheral Device Industry
• Metro Environment
• Semiconductor Industry's Influence
• Business and Operations Support Systems (BSS/OSS)
• Revenue Assurance and Risk Management
• Telco billing and customer care
• Telecom business processes global outsourcing
• Churn Management
• Convergence Technologies
• Access and Transport Technologies
• Traditional Access Technologies
• Marketplace Realities

Learning Objectives:

• Basic telecommunications systems
• Transport, access and transmission
• E-business, and convergence
• VoIP and VoATM
• Applications of networked digital video
• Convergence and multi-service networks
• Packet vs. Circuit Switching
• Trends in capacity, competitors, and usages
• Wireless Local Loop
• Radio-based systems and microwave
• Analog and digital cellular communications
• TDMA, GSM/GPRS, CDMA/CDMA2000, W-CDMA/UMTS
• Competitive Impacts on voice Services
• Virtual Private Networks (VPNs)
• Advanced intelligent networks
• Broadband personal communications services
• Signaling system #7 (SS7)
• Softswitch
• Frame Relay/ATM Interworking
• Cable TV systems and modem technologies plus xDSL data transmission solutions
• Data over power lines
• SONET/SDH/DWDM
• Call center technologies and applications
• Computer-to-telephony integration (CTI)

Learning Objectives:

• Technical Foundations of Modern Communication
• Computer Technology Primer
• The Magic Light-Fiber-Optic Systems
• The Cable and Telephone Industries and Your Home
• Satellites - Operations and Applications
• Wireless Technology and Mobile Communications
• Information Storage - The Optical Disk
• Information Retrieval - Hypertext/Hypermedia Systems
• Multimedia and Desktop Video Production
• High Definition Television and Digital Audio Broadcasting
• Information Services - Teletext and Interactive Systems
• Information Services - The Internet and World Wide Web
• Teleconferencing and Computer Conferencing
• The New Technologies and the First Amendment: Legal Issues, Censorship, and Cyberspace
• Future Visions--Holography, Virtual Reality, A Paperless Society, and Summary
• International Information Flow
• Network Attachment Products
• Office Systems
• Digital Voice and Data Networks
• Network Services
• Network Alternatives
• International Traffic

Learning Objectives:

• CPE, Loop and Switching
• LANs/WANs/MANs
• Storage Area Networks (SANs)
• 56-Kbps Modems
• ISDN/B-ISDN
• The Basic Rate Interface (BRI)
• Videoconferencing
• T-Carrier and Voice Digitization
• Cable-Based Access Technologies
• Hybrid Fiber Coax Systems (HFC)
• Data over Cable Standards
• Next-Generation Cable Systems
• Digital Subscriber Line (xDSL)
• Wireless LANs: 802.11a/b/g
• Bluetooth
• The Mobile Appliance
• Transport Technologies (T/E Carrier, SONET/SDH, DWDM)
• Optical Systems
• Switched Technologies
• Circuit Switching
• Packet Switching
• IP, ATM and Frame Relay
• IP/ATM Integration
• IP, MPLS and G-MPLS
• Virtual Private Network (VPN)
• Services Convergence
• The Evolution of IP Telephony
• Emerging QoS Protocols
• Carrier-Class IP Voice
• VoIP and Clearinghouse Services
• Automatic Call Distribution (ACD)
• IP-Enabled Call Centers
• Integrating the PBX
• Billing as a Critical Service
• Inventory Management
• Enterprise-Wide Inventory and Provisioning Automation in Telecom
• Telecom process reengineering
• Reengineering of operations and strategic processes
• Network Operations Outsourcing
• Application Development Outsourcing
• Call Center Outsourcing

Learning Objectives:

• Traditional telephone wire
• Television and radio
• Cable
• Radio communications including fixed wireless
• LMDS/MMDS
• Mobile operators providing voice, data and multimedia services
• Satellite
• Utilities
• Voice, video and fax over the Internet
• Trends in Optical Networking
• DWDM
• MPLS/GMPLS

Learning Objectives:

• Forecasts for Internet/Online Access
• Forecasts for residential digital access and data rate requirements
• Forecasts for the adoption of xDSL and fiber optics
• Forecasts of the transition to ATM and IP switching.
• Forecasts for Wireless Communications (3G and 4G)
• Forecasts of subscriber demand and price of cellular/PCS services
• Forecasts for the adoption of digital technologies.
• Forecasts for Fiber, SONET/SDH, and DWDM
• Forecasts for Switching and Transmission
• Forecasts for Wireless Voice and Data
• Forecasts for Local Competition and Impacts on ILECs
• Issues in Practical Forecasting

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