term and condition

Cancellation/Refund Policy



Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Mildain Trainings, you agree to our Privacy Policy, Terms of Use and refund policy.

Our refund policy is as follows: For Self Placed Learning:

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.

For Instructor Led Training:

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.

Also, In case a user downloads the E-Book for the course the money back guarantee will be void. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.

For Post Graduate Programs:

Raise refund requests within 7 days of purchase of the postgraduate program. The Money-back guarantee is void if the participant raises any refund request beyond 7 days of purchasing the course. Refund requests after the 7 day period will not be accepted and no refund will be provided. Notwithstanding the above, the booking fee paid by the participant towards securing his/her seat in a program shall be non-refundable under all circumstances.

Cancellation & Refunds: For CSM, CSPO, PSM, PSPO programs Refund request can be initiated in two ways

From my orders section, by clicking on “Initiate Refund” against specific item of an order. This will work when item quantity is one.

In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.

Refunds: Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

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