Billing and Revenue Management Functional Overview 7.5 Training

Topic Covered:

• Describe the concept of customer segments
• Explain what is bill cycle management
• Describe bill run management and the billing process

Topic Covered:

• Discuss the functionality of trial billing and trial invoice
• Describe the process of running trial billing
• View invoices using BRM Invoice Viewer

Topic Covered:

• Explain what is in-advance billing
• List the benefits of Bill Now
• Explain the delayed billing process
• Explain bill suppression
• Explain the billing process and the effects of rerating
• Explain what is concurrent billing
• Explain the concept of trigger billing
• Explain the invoicing process

Topic Covered:

• List the different options associated with adjustments
• Explain the dispute and settlement process
• Define bulk adjustments
• Set up and generate corrective bills and invoices
• Describe BRM general ledger (G/L)
• Review BRM tax procedures

Topic Covered:

• Explain the BRM payment process
• Describe payment incentives
• Explain the concept of payment fees
• Describe how payments enter and exit payment suspense

Topic Covered:

• Explain the concept of collections
• Describe how BRM collections process bill units
• Configure a collections scenario
• Explain the roles of collections managers and agents
• Determine how to use Collections Center

Topic Covered:

• Explain the rerating process
• Review the process of resolving failed BRM initiated payment transactions
• Describe the payment reversal process
• Discuss the methods of refunding customers

Topic Covered:

• Explain the concept of revenue assurance
• Explain how audit data is collected during billing and pipeline rating
• Describe the functionality of Revenue Assurance Center
• Describe the concept of suspense management
• Use Suspense Management Center

Topic Covered:

• Describe BRM reports
• List the different report packages
• Review the process of running reports
• Describe what are sub-reports