Billing and Revenue Management Billing and Finance 7.5

Topic Covered:

• Describe bill run management and the billing process
• Describe the concept of customer segments
• Explain what is bill cycle management

Topic Covered:

• View invoices using BRM Invoice Viewer
• Discuss the functionality of trial billing and trial invoice
• Describe the process of running trial billing

Topic Covered:

• List the benefits of Bill Now
• Explain the concept of trigger billing
• Explain what is concurrent billing
• Explain the billing process and the effects of rerating
• Explain what is in-advance billing
• Explain the invoicing process
• Explain bill suppression
• Explain the delayed billing process

Topic Covered:

• List the different options associated with adjustments
• Describe BRM general ledger (G/L)
• Explain the dispute and settlement process
• Review BRM tax procedures
• Set up and generate corrective bills and invoices
• Define bulk adjustments

Topic Covered:

• Describe how payments enter and exit payment suspense
• Describe payment incentives
• Explain the concept of payment fees
• Explain the BRM payment process

Topic Covered:

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• Explain the roles of collections managers and agents
• Determine how to use Collections Center
• Configure a collections scenario
• Describe how BRM collections process bill units
• Explain the concept of collections

Topic Covered:

• Discuss the methods of refunding customers
• Explain the rerating process
• Describe the payment reversal process
• Review the process of resolving failed BRM initiated payment transactions

Topic Covered:

• Describe the concept of suspense management
• Describe the functionality of Revenue Assurance Center
• Explain how audit data is collected during billing and pipeline rating
• Use Suspense Management Center
• Explain the concept of revenue assurance

Topic Covered:

• Describe BRM reports
• Review the process of running reports
• Describe what are sub-reports
• List the different report packages