D105: Citrix Virtual Apps and Desktops 7.x Support Training

D105: Citrix Virtual Apps and Desktops 7.x Help Desk Support Training

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary. . Enroll & Get Certified now!

✔ Course Duration : 40 hrs

✔ Training Options : Live Online / Self-Paced / Classroom

✔ Certification Pass : Guaranteed

Overview

What you will Learn

1. Complete help desk tickets thoroughly with the appropriate documentation
2. Troubleshoot and resolve issues within their scope in a timely manner
3. Escalate issues that are out of scope to the appropriate team/individual
4. Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
5. Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.

PREREQUISITES

Before taking this course, Citrix recommends that students:
An understanding of server, desktop and application virtualization concepts

CURRICULUM

Learning Objectives:

o XenApp and XenDesktop 7.x Architecture
o XenApp and XenDesktop 7.x Infrastructure
o Overview of the Help Desk

Learning Objectives:

o Authentication to a XenApp or XenDesktop Environment
o Understanding Citrix Receiver
o Navigating Receiver
o Troubleshooting Receiver Issues

Learning Objectives:

o Delegated Administration
o Working with Machine Catalogs
o Working with Delivery Groups
o Understanding Citrix Policies
o Understanding End-User Profiles
o Troubleshooting Policies

Learning Objectives:

o Printing Concepts
o Architecture
o Default Printing Behavior
o Printer Provisioning
o Citrix Universal Print Driver and Server
o Troubleshooting Printing Issues

Learning Objectives:

o Citrix Director
o Viewing User Details
o Interacting with the End User
o Resolving End-User Issues
o Monitoring with the Director Dashboard
o Troubleshooting Director Issues

FAQs

You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
1. Online ,By deposit the mildain bank account
2. Pay by cash team training center location

Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.

Contact us using the form on the right of any page on the mildaintrainings website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

You will never miss a lecture at Mildaintrainigs! You can choose either of the two options: View the recorded session of the class available in your LMS. You can attend the missed session, in any other live batch.

We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in a class.

Yes, you can cancel your enrollment if necessary prior to 3rd session i.e first two sessions will be for your evaluation. We will refund the full amount without deducting any fee for more details check our Refund Policy

Yes, the access to the course material will be available for lifetime once you have enrolled into the course.

Just give us a CALL at +91 8447121833 OR email at info@mildaintrainings.com

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