Overview
Telecom Billing Training Course is the guide to telecommunications billing. The outline encompasses the entire end-to-end billing processes, with major focus on the interfaces with OSS,BSS, network management, finance, marketing, mediation, rating, tariffs, pricing and customer support.
Telecom Billing Training course offers a comprehensive introduction to fundamentals of Telecoms Billing, charging,Interconnect Billing,IP Billing, VoIP, TAP, prepaid and postpaid, roaming, GSMBilling, UMTS Billing, and LTE Billing.
Telecom Billing Training is an integrated training solution for all facets of a telecom billing from services to managing the entire billing operation.
The course also covers convergent charging and telecom billing that covers the concepts of integrated solution for voice, data, and content, prepaid and postpaid convergence, on fixed, mobile, cable, and IP networks.
Operational Support System (OSS)conceptsin relations to the billing discusses automation and integration with other platforms including Real time integrated provisioning with several platforms.
The course also touches the concepts behind Integrated CRM solution along with flow through Order Entry, Provisioning and Billing. RevenueAssurance and Fraud concepts are covered tounderstandhow to capture real time view of revenue, cost and profitability.
Designed for technical professionals, non technical , operations, sales and marketing telecom professionals.Those new to billing from telecom, IT, finance, audit...in user and vendor communities. Those billing professionals who need an update and refresher on developments in the billing process for IP networks, and Wireless, Marketing, sales and sales support from billing systems vendors, integrators and consultants
What you will Learn
- Overview of the modern telecommunications industry
- Industry trends in software, hardware and services
- Challenges facing new entrants
- How the perception of the billing system is changing
- Examples & illustrations of various types of call completion and how usage data is captured
PREREQUISITES
CURRICULUM
Learning Objectives:
- The service order process
- Mediation and message processing
- Rating and pricing
- Billing and collection - invoicing the customer
- Other uses for billing data
- Industry issues
- Mobile billing issues
- Customer care
- Billing mediation
Learning Objectives:
- Defining the major areas of Billing Support Systems (BSS)
- The end-to-end generic billing process flow
- Interfacing and co-dependent critical systems OSS, finance...
- Key billing system information at the service provider, customer and account levels
- How the levels are linked to support billing processes.
Learning Objectives:
- Acquiring customers and gathering their information:
- Validation & accuracy checks
- Establishing services & billing accuracy
- Credit checking options
- Information security issues
- Taxation
- Data structures
Learning Objectives:
- Defining the range of measured network events:
- Voice Call; Page/Short Message Service; Data streams, etc.
- Explaining the key information required for each measured option
- Co-ordinating network changes with billing
- Audit procedures that ensure successful network changes
Learning Objectives:
- Typical pricing concepts & data elements of billing:
- Access-rental; usage; enhanced services; miscellaneous charges, etc
- Local toll and wireless boundaries
- A review of rating logic
- Packaged services
- Pre-paid services
- Regulatory and competitive issues
Learning Objectives:
- Typical invoice formats and their content
- The bill as an effective marketing and collection tool
- The effects of inaccurate invoicing
- The problems, methods and costs of invoice distribution
- Overview of collection systems & collection agency considerations
- Leading approaches for Internet invoicing and payment processing
Learning Objectives:
- Employing customer profile and call detail information for financial & marketing reports, subscriber analysis and network analysis
- Restrictions on the use of subscriber information
Learning Objectives:
- Long term issues
- Emerging issues:
Learning Objectives:
- IP billing issues
- Roaming administration and settlement
- Global roaming
- Churn management
- Major account consolidation
- GSM billing
- CDMA billing
- GPRS billing
- SMS/MMS billing
- UMTS and LTE billing
- CDMA2000 billing
- WiMAX Billing
- Billing for xDSL and Triple Play Services
- Conent Billing
Learning Objectives:
- IP revenue models
- Advertising
- Convergence
- IP mediation
- The new IP interfaces
- IPDR - Internet Protocol Detail Record: the organization, standards and specification
- Extraction and presentation of content
- Event record completion, repair and enhancement
- Quality and Grade of Service
- Recording
- Monitoring
- Billing
- Compensation
- Interoperability between circuit switched and IP networks
- Rating
- By flat rate and usage
- By content
- By volume
- By access point name (APN)
- By location
- By revenue share
- Always on billing
Learning Objectives:
- What do Customer Service Representatives do?
- How do they do it?
- What tools do they use?
- What to consider for large companies?
- Emerging trends in customer care
- Effects of billing on day to day customer care
- Managing the effects of changing rate plans
FAQs
You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
1. Online ,By deposit the mildain bank account
2. Pay by cash team training center location
Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Contact us using the form on the right of any page on the mildaintrainings website, or select the Live Chat link. Our customer service representatives will be able to give you more details.
You will never miss a lecture at Mildaintrainigs! You can choose either of the two options: View the recorded session of the class available in your LMS. You can attend the missed session, in any other live batch.
We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in a class.
Yes, you can cancel your enrollment if necessary prior to 3rd session i.e first two sessions will be for your evaluation. We will refund the full amount without deducting any fee for more details check our Refund Policy
Yes, the access to the course material will be available for lifetime once you have enrolled into the course.
Just give us a CALL at +91 8447121833 OR email at info@mildaintrainings.com
+91 8447121833
Available 24x7 for your queries
Training Features
Experiential Workshops
Top-rated instructors imparting in-depth training, hands-on exercises with high energy workshop
Certificate Exam Application Assistance
The training program includes several lab assignments, developed as per real industry scenarios.
Certificate Exam Success Formula
Training begins taking a fresh approach from basic, unique modules, flexible, and enjoyable.
Certificate Journey Support
Basic to intermediate and eventually advanced practicing full hands-on lab exercises till you master.
Free Refresh Course
Refresh training for experts for mastering and enhancing the skills on the subjects with fresh course modules.
Exclusive Post-Training Sessions
Includes evaluation, feedback, and tips to handle critical issues in live setup after you are placed in a job.
Mildain's Master Certificate
Earn your certificate
This certificate proves that you have taken a big leap in mastering the domain comprehensively.
Differentiate yourself with a Masters Certificate
Now you are equipped with real-industry knowledge, required skills, and hands-on experience to stay ahead of the competition.
Share your achievement
Post the certificate on LinkedIn and job sites to boost your profile. Notify your friends and colleagues by sharing it on Twitter and Facebook.
