Billing Mediation Fundamentals Training

Overview

In a telecommunications network environment, various Network Elements like telephone switches encode and store accounting data, known as Call Detail Records (CDRs), in different formats. The mediation Platforms collect this data, converts it into a normalized output format, and then distributes it to third-party applications such as billing, traffic analysis, fraud management systems etc.
These platform enable service providers to tie in multiple types of network elements into a homogenous architecture. It can handle multiple switches with wide variety of network interface options. It is scalable, open, flexible and highly manageable and is available as a simple low-cost platform to high-end high-availability clustering platform.
This course is the guide to telecommunications billing mediation. The outline encompasses the entire billing mediation processes end-to-end, with major focus on the interfaces with OSSs, BSS, network management, and CRM.

What you will Learn

Scope Of Mediation In Telco CCB Systems
An Introduction To Mediation
Definition And Scope Of Mediation
Mediation Platform Technology
CDR Collection
Mediation And Event Processing
Post Processing
Distribution To Downstream Applications
Configuration/Management
Event/Error Notifications
Help And Usage
Impact Of Mediation Of Ccb System Architectures
Implementation And Support
Future Directions In Mediation

PREREQUISITES

There are no prerequisites for this course

CURRICULUM

Learning Objectives:

Telemanagement Concerns and Headaches Increasing Network Complexity
Introduction of New Technologies
Inaccurate Cost Tracking and Revenue Leakage
Performance Issues
Anxiety about the Future
Convergence of Telephony and IT
Approaches to Telemanagement
Inventory and Technology Management
Carrier Bill Reconciliation
Usage Tracking and Monitoring
Reimbursable Billing
Automation

Learning Objectives:

Why Mediation is Essential for Today's Operator
Operational and Economic Advantages of Mediation Platforms
Speed and Timeliness
Data Integrity and Traceability
New Ways of Exploiting Data
Open Modular and Scalable Architecture
Types of Mediation Related Applications
Rating and Billing
Interconnect Accounting
Subscriber Management
Fraud Management
Decision Support Systems
Number Portability Network Management and Quality of Service Assurance

Learning Objectives:

Definition and Scope of Mediation
Types of Mediation Solution
Standalone Mediation Systems
Mediation as Part of a Network Management Platform
Mediation in Changing Environments
Mediation in Changing Technological Environments
Mediation in Changing Service Environments
Features of Mediation-based Revenue Assurance
Data Validation
Data Repair
Inter-carrier Accounting
Profiling and Credit Limit Checks
Performance Management
Revenue Assurance Case Studies

Learning Objectives:

Scope of mediation in telco CCB systems
Distribution logic from mediation system
Mediation platform technology
Large amount data management (scalability of systems)
Key Performance Indicators for Mediation
Separation of functions between Mediation and Billing systems
Impact of mediation on CCB system architectures
Intelligent Information Management
The Changing Role of Mediation)
Transmission issues (protocols and security)

Learning Objectives:

Billing Mediation for Voice Service and Data
Role of Switch
Call Record Collection
Buffering
Call Record Validation
Data Transformation
Auditing and Reporting
Mediation for Service Provisioning
Billing Mediation for Packet Based Service
Validation & In-Stream Record Correction
Data Reduction (Filtering & Aggregation)
Transformation/Normalization
Record Creation (Usage Record Cloning)
Record Enrichment (Using Complex Reference Data)
Automatic Reference Data Loading from external sources including real-time data base updates via CORBA
Integration with external Customer Databases
Complex Correlation (Long Duration Calls, GSM, GPRS and IP events)
Distribution (to one or more destinations)
Duplicate Data Detection (down to individual events)
Errored Record Processing
Real-Time Rating Module
User Level System Security
Data Integrity and Audit Capabilities
Error Messaging and Alarming
User Friendly GUI Interface
Context Sensitive Help
Roaming Manager
Content Manager

Learning Objectives:

Automatic and on-demand collection of CDR files or records from different types of NEs and other Mediation systems
Interfaces
Protocols
Switches
Schedules
Polling or pushing
Time-driven or event-driven
Manually initiated by the operator

Learning Objectives:

Defining the range of measured network events - voice; page/SMS; data streams, etc.
Explaining the key information required for each measured option
Coordinating network changes with billing
Audit procedures that ensure successful network changes Identifying the different possible sources of usage data
Examining the size and complexity of common CDR data structures
Tracing the mediation process for different types or traffic
Acquiring the usage data: the call data collection process
Profile matching
Pattern recognition
Making a common logical record format
Auditing the mediation process
Highlighting the limitations of the current billing mediation process

Learning Objectives:

Format conversion (CDR normalization)
Filtering
Validation
Rejection/selection
Aggregation
Merging
Other custom post processing

Learning Objectives:

Real time CDR file forwarding to Billing and other downstream Systems
Multiple networks
Multiple file transfer protocols
Support for encryption

Learning Objectives:

User friendly GUI front end Java Client to connect and configure TeleMedia from anywhere on the Internet
Remote Address Management
SNMP

Learning Objectives:

SNMP extension agent
Alarm generation/Viewer
E-mail on errors
6 Security
Login requirement
Multiple Access types

Learning Objectives:

Extensive Context Sensitive Help
User Guide
Logging/Reports
Backup
System Requirements
Performance
Interoperability

Learning Objectives:

Mediation Systems in CCB Architectures
Usage Mediation
Service Provisioning Mediation
Management Layer
Mediation in a PTT/ILEC Operator Architecture
Mediation in a Mobile Operator Architecture
Example of Mediation in a Cable Operator Architectures
Impact of New Services on Future CCB Architectures
Mobile Data Service
IP Mediation

Learning Objectives:

Issues in Selection and Implementation of a Mediation Platform
The Case For and Against System Purchase
What to Look for in a Mediation System
Quantifying the True Costs and Benefits of Implementation
Quality Issues
Quantifying the Costs and Benefits of a Mediation System
Essential Services Provided by Suppliers
Pre-installation Services
Post Installation Help

Learning Objectives:

Future Developments in Billing-Related Technologies
IP Service Billing
Convergence Billing
New Network Service Architectures
Advanced Intelligent Networks (AIN)
Wireless Intelligent Networks
Third Generation Mobile Service
Mobile Roaming: Data Message Handler

Learning Objectives:

An Overview of Mediation Platforms and Products
Examining a generic framework of a mediation platform architecture
Identifying the interfaces to other billing processes
Identifying key mediation suppliers and vendors
Comparing current mediation software products
Multi-service mediation systems
Examining different mediation implementation strategies
Outsourcing vs in-house solutions
Selecting a mediation system
Identifying the requirements for the mediation system
Pre-paid
Legacy systems
KEY SUPPLIERS AND PRODUCTS
SUPPLIERS OF MEDIATION SYSTEMS INTEGRATED WITH BILLING
VENDORS OF IP DATA COLLECTION TECHNOLOGY

Learning Objectives:

Should I buy a mediation system or rely on my billing system to do the job?
What systems are available that would fit the needs of my company?
What can I expect to pay for a mediation system?
What is the future for mediation?
Is there a future for outsourced mediation services?

Learning Objectives:

Understanding Relationship between Mediation With Other Network Processes
Examining the interfaces between the mediation platform and the network management, service management, customer care and decision support systems
Coping With The Additional Challenges of IP Mediation
How is mediation for IP different from mediation for voice traffic?
Identifying the challenges
Lack of standards
Coping with dynamic IP addresses
Usage (volume) based billing for IP services
Collecting IP billing information (IPDRs) from routers and servers
Examining the hardware and software requirements for IP mediation
How will new software and equipment integrate with your legacy mediation platform?
Upgrading Your Mediation Processes To Enable Real Time Billing
Understanding why and when real time billing may be required
Hot billing and fraud management
What added requirements will real time billing place on your mediation system?
Rapid data consolidation
Real time mediation
Determining which billing data you should process in real time and which you should not
Future Developments in Wireless Billing Mediation
Forecasting future mediation needs How does the increasing complexity of services impact the mediation process?
Billing for content
Examining the mediation challenges associated with IP
Fully convergent mediation platform

FAQs

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