Revenue Assurance Training

Topic Covered:

• Pre-Sales and Sales Processes
• Cost-Effective Service Provisioning
• Discovering Errors in Network Integrity
• Mediation System as a Revenue Assurance Tool
• Rating, Tariffing and Billing
• Effective Collection Processes
• Reducing Bad Debt and Fraud
• Policies for Termination and Churn Management
• A Total Optimized End-to-End Revenue Assurance Strategy

Topic Covered:

• Revenue Assurance Complexity and Advantages
• Tools and Methods for RA Improvements
• Processes
• Capabilities
• Tools
• Technologies with quantifiable, monetary benefits
• Revenue Assurance's Key Performance Indicators (KPIs)
• The cost of failures – lost revenue and customer complaints, illustrated with real life statistics and case studies
• Benchmarking against competitors as a key input to setting your own performance targets
• Deciding what to measure and how Setting performance targets – what is reasonable, economically achievable and retains competitive differentiation
• Performance reporting

Topic Covered:

• Using the Billing Process Model to design an effective audit program
• Who should audit? The audit team skills
• Getting business value from audits and keeping audit costs down
• Regulation: Issues and the operator response

Topic Covered:

• Tables Management
• Event Management and Control
• Error Management
• End-to-End Reconciliation
• Invoice Processing and Distribution
• Rate and Invoice Verification
• Systems Interface Management
• Problem Resolution and Tracking
• Metrics and Management Reporting
• User Acceptance Testing

Topic Covered:

• The Cost of Revenue Leakage
• The idea of Revenue Maximization
• Establishing RA Priorities
• Distinguishing Between Network Provisioning and Service Provisioning
• Service Provisioning in the Organization
• Inventory Management
• Provisioning and Activation
• Provisioning Fixed Network Services
• Provisioning Basic Mobile Services
• Provisioning in Next Generation Networks
• Systems for Automated Service Provisioning
• Workflow Management

Topic Covered:

• Network Provisioning Errors
• Assuring Network Integrity
• Use of Network for Non-Revenue-Generating Traffic
• Various Technical Frauds
• Detecting Network Fraud

Topic Covered:

• CDRs, xDRs and IPDRs
• Detecting, Aggregating, Correlating and Distributing of data
• Filtered Data
• Loss of CDRs/IPDRs at the Switch and at the Mediation
• The Role of Mediation in IP Applications
• Customer Intelligence
• Network Measurement Applications
• QoS Measurement
• Network Optimization
• Role of Middleware and EAI

Topic Covered:

• How Billing Impacts the RA's Bottom Line
• Potential Problem Areas
• Problems with the Billing System
• Problems with Staffing
• Problems with Outsourcing
• Printing and Formatting
• Issues with Billing Cycles
• Problems in the Billing Process
• Interconnect Billing
• Problems with Dishonest Trading Partners

Topic Covered:

• Debt Collection Processes
• Problems of Third Party Debt
• Tools to Control Bad Debt

Topic Covered:

• Ensuring Error-free Deactivation
• Churn Management
• Why Churn Management is Important
• Organizational Aspects of Revenue Assurance
• Managing Mergers and Acquisitions
• Integrating Prepaid and Postpaid Mobile Services
• Partner Relationship Management for Next Generation Services
• The Impact of Next Generation Networks and Services

Topic Covered:

• Introduction to telecoms fraud
• controls and risks
• fraud management lifecycle
• Investigation processes and workflows
• Fraud team structure
• Evolution of fraud detection, and the strategies to tackle the various types of fraud

Topic Covered:

• Why Revenue Leakage Occurs?
• Potential Causes for Revenue Leakage
• Collection Failures
• Parsing Failures
• Overrun Error Logs
• Bad Correlation
• Time Expirations for Matching
• Billing System Rejection
• Identification Failure for Higher Order Events
• Other Sources

Topic Covered:

• Sale & Marketing
• Ordering & Activation
• Customer Care
• Network Operations
• Interconnection
• Rating & Invoicing
• Finance
• Fraud

Topic Covered:

• Process Improvements and ROI
• Overcoming organizational barriers to Revenue Assurance program
• Overcoming cultural barriers to Revenue Assurance program
• Automated OSS-to-BSS Reconciliation
• Interconnection Billing Disputes
• Tools to Stop Revenue Leakage
• Reporting Tools
• Testing Tools
• Analysis Tools
• Adaptive Revenue Assurance
• Tools and Methodologies
• MILDAINTRAININGS Revenue Assurance Framework
• Operation Assessment and Improvement
• Price Plan & Rate management
• Major Future Problems
• Advanced Topics
• Case Studies and Workshop

Topic Covered:

• Working on Revenue Assurance KPIs for GSM, HSPA/HSPA+ and LTE/VoLTE Networks
• Billing KPIs
• Fraud KPIs
• Capacity Management and Technology deployment KPIs
• Technology Operations KPIs
• BSS/OSS helpdesk KPIs
• Technology Operations Support KPIs
• CRM KPIs
• Network Economy and Quality Assurance KPIs
• Developing RA Strategy
• Product development & RA
• Product assurance & Advanced product assurance