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    OSS/BSS Training Boot Camp

    OSS/BSS training course covers all aspects of operations and business support systems including fulfillment, assurance and billing.

    • ✔ Course Duration : 4 Days
    • ✔ Training Options : Live Online / Self-Paced / Classroom
    • ✔ Certification Pass : Guaranteed


    Professionals Trained


    Countries And Counting


    Corporates Served

    20+ hrs




    OSS/BSS training course covers all aspects of operations and business support systems including fulfillment, assurance and billing.

    What you will Learn

    • Reduce opex and capex
    • Increase loyalty and revenue assurance
    • Reduce fraud
    • Improve ROI
    • Reduce churn



      Learning Objectives:

      • Operation Support Systems (OSS)
      • Business Support Systems (BSS)
      • Teleco vs. Enterprise
      • Telco vs. Cable/MSO
      • Wireless SPs
      • Current BSS/OSS Issues
      • Legacy BSS/OSS Environment
      • Next Generation BSS/OSS Market
      • Next Generation BSS/OSS Architecture and Requirements
      • Next Generation BSS/OSS Design
      • Role of ITU-T/TMN/ETSI/ANSI/TMForum Standards
      • BSS/OSS Integration
      • Middleware and EAI
      • Advanced Client-Server BSS/OSS Design Alternatives
      • CORBA/IDL/IIOP, Java/EJB, J2EE, .NET, Web Services, OSI/Q3, DCOM
      • BSS/OSS and Interconnection Issues
      • tML (T1M1.5/ANSI standardization of XML for OSS Interconnection )
      • Overview of TOM, eTOM and NGOSS
      • Optimizing End-to-End BSS/OSS Strategies

      Learning Objectives:

      • Business and Enterprise Management
      • Service Creation and Delivery
      • Customer Care Management
      • Network Management
      • Processes and Business Logic
      • OSS/BSS Framework Components
      • Service Orders
      • Billing Mediation
      • Rating
      • Billing
      • Network Operations Support
      • Engineering and Planning
      • Network Planning & Development
      • Service and Network Provisioning
      • Workflow Management
      • Inventory Management
      • Trouble/Repair Management
      • Network Management
      • Network Maintenance & Restoration
      • Network Data Management
      • Data is Key

      Learning Objectives:

      • NGOSS and eTOM
      • OSS Functional Characteristics and Components
      • TMN Management Functions
      • TMN Management Layers
      • TMN Compliance Characteristics
      • OAM&P Requirements
      • Configuration Management
      • Fault Management
      • Performance Management
      • Accounting Management
      • Security Management
      • New OSS Requirements Supporting Next Generation Networks

      Learning Objectives:

      • Billing
      • Customer care
      • Provisioning
      • Marketing and Sales Support
      • Workforce Management
      • Network Management
      • Inbound Web-Based Gateways
      • Outbound Gateways
      • Interconnection
      • Fraud Detection and Security
      • Churn Management
      • Emerging Technologies

      Learning Objectives:

      • DSL Services
      • IP based Services
      • VoIP
      • IP VPNs
      • Broadband
      • Data Services
      • Storage on Demand
      • Videoconferencing
      • IP-ATM Services
      • Service Level Agreement (SLAs)
      • Customer Self Provisioning
      • Real-Time Access to Customer Data/Accounts
      • Flow-Through Provisioning

      Learning Objectives:

      • BSS/OSS Implementation Alternatives
      • Object-Oriented Programming Technologies
      • New Management Platforms and Middleware
      • DCE
      • CORBA
      • Java/J2EE/J2SE/J2ME
      • .NET
      • Web Services
      • TINA-C
      • XML/tML
      • Software Development Processes
      • Next Generation Expert Systems
      • Data Warehousing
      • Enterprise Application Integration (EIA)

      Learning Objectives:

      • BSS/OSS Infrastructure of Telcos and Enterprises
      • BSS/OSS market trends
      • Vital competitive elements for converged services
      • Telcos and enterprises need new business systems to support the proliferation of services they will offer
      • Convergence of telephony and broadband
      • Competitive and converged marketplace
      • Open-Billing solutions
      • How to evaluate a potential BSS for converged services

      Learning Objectives:

      • Industry Approach
      • Service Providers Profile
      • Vendors Profile
      • Open Interfaces
      • Integration of Business and Systems Context
      • Business Process Optimization
      • Automation
      • Workflow Enabled Management Application Integration
      • Workflow Standardization
      • Building Integrated OSS Infrastructure
      • Integrated Platforms
      • Business Agreements
      • Information Agreements
      • Catalyst Projects
      • Implementing Workflow
      • Extension of the workflow to trading partners and incumbent local exchange carriers (ILEC)
      • Interconnection Gateways
      • BSS/OSS product solutions and vendors
      • Immediate and future needs

      Learning Objectives:

      • Service Fulfillment
      • Provisioning and Activation
      • Flow-through Provisioning
      • OSS Interconnection
      • Engineering and Opertaions
      • Requirements for Creating and Managing the Network
      • Planning and Engineering
      • Inventory
      • Network Design and Provisioning
      • Network Monitoring and Maintenance
      • Network Data Mediation
      • Requirements for Managing the Service Offerings
      • Service Planning and Development
      • Service Provisioning
      • QoS Management
      • Usage Rating
      • Tariffing
      • Billing and Formatting
      • CRM
      • Managing customer relationships
      • Self-service shopping, provisioning, account maintenance, trouble reporting and billing applications.
      • Increased flexibility in Billing platforms to accommodate credit and debit cards, prepaid services, gaming and others
      • Customer's ability to create and maintain customized service offerings
      • Fraud
      • Churn Management

      Learning Objectives:

      • Planning and Engineering
      • QoS
      • Inventory
      • Network Design and Provisioning
      • Network Monitoring and Maintenance
      • Network Data Mediation
      • Managing the Service Offerings
      • Service Planning and Development
      • Service Provisioning
      • Service Quality Management
      • Usage Rating
      • CRM
      • Creating and managing the network
      • Managing the service offerings
      • Managing customer relationships
      • Designs on OSS Integration
      • Incumbent concerns
      • Integrate now, benefit later

      Learning Objectives:

      • Level 2 Process Decompositions with Brief Descriptions
      • Operations Processes
      • Fulfillment (F) Processes
      • Assurance (A) Processes
      • Billing (B) Processes
      • Operations Support & Readiness (OSR) Processes
      • Customer Relationship Management Level 2 Process Descriptions
      • Strategy, Infrastructure and Product Processes
      • Enterprise Management Processes
      • Operations Support & Readiness Level 3 Process Decompositions with Brief Descriptions
      • The eBusiness SP Enterprise
      • eBusiness Environment
      • eBusiness Strategy and Service Provider Business Models
      • eBusiness Processes for Service Providers
      • Business Process Frameworks

      Learning Objectives:

      • Software Development Toolkit Providers
      • Solution Providers
      • Independent Software Vendors
      • Market Position
      • Products Offering
      • Standards Compliance
      • Strategy
      • Strengths
      • Weaknesses
      • Assessments

      Learning Objectives:

      • TeleManagement Forum’s Telecom Operations Map (TOM/eTOM)
      • Service Assurance Program
      • Service Fulfillment Program
      • NGOSS (New Generation OSS) Catalyst Projects
      • NGOSS Architectural framework
      • Overview of Catalysts


      You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
      1. Online ,By deposit the mildain bank account
      2. Pay by cash team training center location

      Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.

      Contact us using the form on the right of any page on the mildaintrainings website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

      You will never miss a lecture at Mildaintrainigs! You can choose either of the two options: View the recorded session of the class available in your LMS. You can attend the missed session, in any other live batch.

      We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in a class.

      Yes, the access to the course material will be available for lifetime once you have enrolled into the course.

      Just give us a CALL at +91 8447121833 OR email at info@mildaintrainings.com


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