IP PBX Training - Mildaintrainings

IP PBX Training

IP PBX Training course provides an overview of IP PBX switches along with auto-attendant, voice-mail, and ACD (automatic call distribution) services for the organization.

  • ✔ Course Duration : 2 Days
  • ✔ Training Options : Live Online / Self-Paced / Classroom
  • ✔ Certification Pass : Guaranteed


IP PBX Training course provides an overview of IP PBX switches along with auto-attendant, voice-mail, and ACD (automatic call distribution) services for the organization.

A Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX – which is out of fashion since all modern day PBXs are automatic), is a phone switch serving a business or organization and is usually located on the organization’s premises.

What you will Learn

  • Understand Private Branch Exchange (PBX) and Key Telephone System (KTS)
  • Learn about integration of PBX with ACD, CTI, and IVR
  • Understand PBX Systems and Technology
  • Understand major innovations, including the shift from analog to digital transmission and switching, the introduction of stored program-controlled PBX systems, and advances in KTS/Hybrid systems
  • Understand residual value assessment for VoIP equipment
  • Learn about Centrex services



    Learning Objectives:

    • Telephone System Fundamentals
    • Key Telephone System Technology
    • KTS/Hybrid System Technology
    • PBX Technology
    • PBX Components
    • System Control
    • System Overview
    • Switching Network Design
    • Switching Matrix
    • PBX Call Processing Designs
    • Cabinet Design
    • Circuit Cards
    • Wiring/Cabling Fundamentals
    • Environmental Issues
    • System Redundancy
    • Trunk Interfaces
    • PBX Peripherals
    • Attendant Consoles
    • Maintenance and Administration
    • PBX Architectures
    • Centralized Versus Distributed
    • Availability
    • Security
    • Capacity
    • Open systems
    • Technology Alternatives
    • Technology Leaders
    • Trends

    Learning Objectives:

    • Business Use
    • QoS Issues
    • Port Capacity
    • Traffic Handling
    • QoS issues
    • Trunk traffic engineering
    • System Sizing Analysis
    • Call Centers/ACDs
    • A PBX vs. ACD Comparison
    • Evaluating the differences between a PBX with Automatic Call Distributor (ACD) capabilities
    • Taking Advantage of PBX Switch Integration in Computer Telephony Applications
    • Voice and Call Processing
    • Unified Messaging
    • PBX Networking
    • PBX Telemanagement Systems
    • Wireless PBX Communications
    • Standards
    • Price vs. Performance
    • Selection Guidelines
    • Current Telephone System Analysis
    • Gathering Data
    • Current Equipment Inventory
    • The Local Service Provider
    • New System Specification
    • Feature Selection
    • New Telephone System Selection
    • PBX Terminal Equipment
    • Basic Call Processing Features
    • PBX Networking
    • Computer Telephony Integration (CTI)
    • Advanced Call Center Concepts
    • Systems Management
    • Administration and Maintenance

    Learning Objectives:

    • Enterprise Voice Equipment Markets
    • PBX Systems Market
    • Key Telephone Systems Market
    • Wireless PBX Systems Market
    • IP-Based PBX Add-on Market and Server-Based PBX Market
    • Market Revenues
    • Installed Base Profile
    • PBX, KTS Summary - Revenue, Lines, Systems

    Learning Objectives:

    • Status Quo of PBXs
    • Installed base/shipments/forecasts
    • Who's buying PBXs, and why
    • Unique PBX capabilities/applications
    • Major market space suppliers
    • IP-enabled legacy PBXs
    • Definition and examples
    • PBX Directions
    • Design Issues
    • Application Issues
    • Pros/Cons
    • Definition and examples
    • Pros/Cons
    • Cost Issues

    Learning Objectives:

    • PBX Installed Base Summary
    • PBX Installed Base Growth by Size Segment
    • PBX Installed Base by Size Segment
    • PBX Installed Base by Industry and Line Size Segment
    • PBX Installed Base by Region
    • PBX Installed Base Aging and Investment Protection

    Learning Objectives:

    • IP-PBX Summary
    • IP-PBX Shipments by Vendor

    Learning Objectives:

    • Centrex Installed Base Summary
    • Centrex Installed Base Quarterly Dynamics by RBOC and Line Size Segment
    • Centrex Installed Base by RBOC and by Line Size Segment
    • Centrex Installed Base by Region

    Learning Objectives:

    • PBX/CPE Basics
    • Trunk Features
    • PBX Trunk use in Hotels and Motels
    • Direct Inward Dial (DID) Overview
    • Features and Functions
    • Start Signaling
    • Hunting
    • Optional Services
    • Restrictions
    • Hotel/Motel Trunk Options
    • Direct Inward Dial (DID) Features

    Learning Objectives:

    • Technologies and implementation considerations for planning and building a converged enterprise, converged, IP telephony network
    • IP addressing, dial plan, network infrastructure, quality-of-service (QOS) strategies, admission control, voice messaging and legacy migration
    • Network Infrastructure
    • LAN and metro considerations
    • High Availability and QOS in the campus
    • Inline power and IP addressing scheme
    • WAN considerations (QOS, topologies)
    • Telephony Infrastructure
    • Call processing agent provisioning
    • Call Admission Control (locations, H.323 gatekeeper)
    • Survivable remote site telephony
    • Gateways and DSP resources
    • Dial plan
    • 911 and E.911
    • Applications
    • LDAP directory
    • Voice mail, Interactive Voice Response
    • IP phone services
    • Legacy Migration and Integration


    You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
    1. Online ,By deposit the mildain bank account
    2. Pay by cash team training center location

    Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.

    Contact us using the form on the right of any page on the mildaintrainings website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

    You will never miss a lecture at Mildaintrainigs! You can choose either of the two options: View the recorded session of the class available in your LMS. You can attend the missed session, in any other live batch.

    We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in a class.

    Yes, you can cancel your enrollment if necessary prior to 3rd session i.e first two sessions will be for your evaluation. We will refund the full amount without deducting any fee for more details check our Refund Policy

    Yes, the access to the course material will be available for lifetime once you have enrolled into the course.

    Just give us a CALL at +91 8447121833 OR email at info@mildaintrainings.com

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    +91 8447121833

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    Training Features

    Experiential Workshops

    Top-rated instructors imparting in-depth training, hands-on exercises with high energy workshop

    Certificate Exam Application Assistance

    The training program includes several lab assignments, developed as per real industry scenarios.

    Certificate Exam Success Formula

    Training begins taking a fresh approach from basic, unique modules, flexible, and enjoyable.

    Certificate Journey Support

    Basic to intermediate and eventually advanced practicing full hands-on lab exercises till you master.

    Free Refresh Course

    Refresh training for experts for mastering and enhancing the skills on the subjects with fresh course modules.

    Exclusive Post-Training Sessions

    Includes evaluation, feedback, and tips to handle critical issues in live setup after you are placed in a job.

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