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    IP PBX Training

    IP PBX Training course provides an overview of IP PBX switches along with auto-attendant, voice-mail, and ACD (automatic call distribution) services for the organization.

    • ✔ Course Duration : 2 Days
    • ✔ Training Options : Live Online / Self-Paced / Classroom
    • ✔ Certification Pass : Guaranteed


    Professionals Trained


    Countries And Counting


    Corporates Served

    20+ hrs




    IP PBX Training course provides an overview of IP PBX switches along with auto-attendant, voice-mail, and ACD (automatic call distribution) services for the organization.

    A Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX – which is out of fashion since all modern day PBXs are automatic), is a phone switch serving a business or organization and is usually located on the organization’s premises.

    What you will Learn

    • Understand Private Branch Exchange (PBX) and Key Telephone System (KTS)
    • Learn about integration of PBX with ACD, CTI, and IVR
    • Understand PBX Systems and Technology
    • Understand major innovations, including the shift from analog to digital transmission and switching, the introduction of stored program-controlled PBX systems, and advances in KTS/Hybrid systems
    • Understand residual value assessment for VoIP equipment
    • Learn about Centrex services



      Learning Objectives:

      • Telephone System Fundamentals
      • Key Telephone System Technology
      • KTS/Hybrid System Technology
      • PBX Technology
      • PBX Components
      • System Control
      • System Overview
      • Switching Network Design
      • Switching Matrix
      • PBX Call Processing Designs
      • Cabinet Design
      • Circuit Cards
      • Wiring/Cabling Fundamentals
      • Environmental Issues
      • System Redundancy
      • Trunk Interfaces
      • PBX Peripherals
      • Attendant Consoles
      • Maintenance and Administration
      • PBX Architectures
      • Centralized Versus Distributed
      • Availability
      • Security
      • Capacity
      • Open systems
      • Technology Alternatives
      • Technology Leaders
      • Trends

      Learning Objectives:

      • Business Use
      • QoS Issues
      • Port Capacity
      • Traffic Handling
      • QoS issues
      • Trunk traffic engineering
      • System Sizing Analysis
      • Call Centers/ACDs
      • A PBX vs. ACD Comparison
      • Evaluating the differences between a PBX with Automatic Call Distributor (ACD) capabilities
      • Taking Advantage of PBX Switch Integration in Computer Telephony Applications
      • Voice and Call Processing
      • Unified Messaging
      • PBX Networking
      • PBX Telemanagement Systems
      • Wireless PBX Communications
      • Standards
      • Price vs. Performance
      • Selection Guidelines
      • Current Telephone System Analysis
      • Gathering Data
      • Current Equipment Inventory
      • The Local Service Provider
      • New System Specification
      • Feature Selection
      • New Telephone System Selection
      • PBX Terminal Equipment
      • Basic Call Processing Features
      • PBX Networking
      • Computer Telephony Integration (CTI)
      • Advanced Call Center Concepts
      • Systems Management
      • Administration and Maintenance

      Learning Objectives:

      • Enterprise Voice Equipment Markets
      • PBX Systems Market
      • Key Telephone Systems Market
      • Wireless PBX Systems Market
      • IP-Based PBX Add-on Market and Server-Based PBX Market
      • Market Revenues
      • Installed Base Profile
      • PBX, KTS Summary - Revenue, Lines, Systems

      Learning Objectives:

      • Status Quo of PBXs
      • Installed base/shipments/forecasts
      • Who's buying PBXs, and why
      • Unique PBX capabilities/applications
      • Major market space suppliers
      • IP-enabled legacy PBXs
      • Definition and examples
      • PBX Directions
      • Design Issues
      • Application Issues
      • Pros/Cons
      • Definition and examples
      • Pros/Cons
      • Cost Issues

      Learning Objectives:

      • PBX Installed Base Summary
      • PBX Installed Base Growth by Size Segment
      • PBX Installed Base by Size Segment
      • PBX Installed Base by Industry and Line Size Segment
      • PBX Installed Base by Region
      • PBX Installed Base Aging and Investment Protection

      Learning Objectives:

      • IP-PBX Summary
      • IP-PBX Shipments by Vendor

      Learning Objectives:

      • Centrex Installed Base Summary
      • Centrex Installed Base Quarterly Dynamics by RBOC and Line Size Segment
      • Centrex Installed Base by RBOC and by Line Size Segment
      • Centrex Installed Base by Region

      Learning Objectives:

      • PBX/CPE Basics
      • Trunk Features
      • PBX Trunk use in Hotels and Motels
      • Direct Inward Dial (DID) Overview
      • Features and Functions
      • Start Signaling
      • Hunting
      • Optional Services
      • Restrictions
      • Hotel/Motel Trunk Options
      • Direct Inward Dial (DID) Features

      Learning Objectives:

      • Technologies and implementation considerations for planning and building a converged enterprise, converged, IP telephony network
      • IP addressing, dial plan, network infrastructure, quality-of-service (QOS) strategies, admission control, voice messaging and legacy migration
      • Network Infrastructure
      • LAN and metro considerations
      • High Availability and QOS in the campus
      • Inline power and IP addressing scheme
      • WAN considerations (QOS, topologies)
      • Telephony Infrastructure
      • Call processing agent provisioning
      • Call Admission Control (locations, H.323 gatekeeper)
      • Survivable remote site telephony
      • Gateways and DSP resources
      • Dial plan
      • 911 and E.911
      • Applications
      • LDAP directory
      • Voice mail, Interactive Voice Response
      • IP phone services
      • Legacy Migration and Integration


      You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
      1. Online ,By deposit the mildain bank account
      2. Pay by cash team training center location

      Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.

      Contact us using the form on the right of any page on the mildaintrainings website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

      You will never miss a lecture at Mildaintrainigs! You can choose either of the two options: View the recorded session of the class available in your LMS. You can attend the missed session, in any other live batch.

      We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in a class.

      Yes, the access to the course material will be available for lifetime once you have enrolled into the course.

      Just give us a CALL at +91 8447121833 OR email at info@mildaintrainings.com


      Training features

    • Instructor-led Sessions
      Online Live Instructor-Led Classes.
      Classroom Classes at our/your premises.
      Corporate Training
    • Real-life Case Studies
      Live project based on any of the selected use cases, involving implementation of the various Course concepts.
    • Assignments
      Each class will be followed by practical assignments.
    • Lifetime Access
      You get lifetime access to presentations, quizzes, installation guide & class recordings.
    • 24 x 7 Expert Support
      We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.
    • Certification
      Sucessfully complete your final course project and Mildaintrainings will give you Course completion certificate.
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