Splunk IT Service Intelligence Training

Topic Covered:

• Describe glass tables
• Use glass tables
• Design glass tables
• Configure glass tables

Topic Covered:

• Define key notable events terms and their relationships
• Describe examples of multi-KPI alerts
• Describe the notable events workflow
• Work with notable events

Topic Covered:

• Describe deep dive concepts and their relationships
• Use default deep dives
• Create and customize new custom deep dives
• Add and configure swim lanes
• Custom views
• Describe effective workflows for troubleshooting

Topic Covered:

• List ITSI hardware recommendations
• Describe ITSI deployment options
• Identify ITSI components
• Describe the installation procedure
• Identify data input options for ITSI
• Add custom data to an ITSI deployment

Topic Covered:

• Given customer requirements, plan an ITSI implementation
• Identify site entities

Topic Covered:

• Use a data audit to identify service key performance indicators
• Design base searches

Topic Covered:

• Use a service design to implement services in ITSI

Topic Covered:

• Create KPIs with static and adaptive thresholds
• Use time policies to define flexible thresholds

Topic Covered:

• Using entities in KPI searches
• Defining dependencies

Topic Covered:

• Define new correlation searches
• Define multi KPI alerts
• Manage notable event storage

Topic Covered:

• Create new aggregation policies
• Use smart mode

Topic Covered:

• Enable anomaly detection
• Work with generated anomaly events

Topic Covered:

• Configure user access control
• Create service level teams

Topic Covered:

• Backup and restore
• Maintenance mode
• Creating modules
• Troubleshooting