ServiceNow Admin Training & Certification
Become a certified ServiceNow Administrator , where you will master the fundamental concepts and advanced features of the ServiceNow platform. You will learn how to configure and run administrative tasks on the ServiceNow through real-world examples and hands-on projects. You will also get guidance on how to clear the ServiceNow Administrator Certification Exam. Enroll and get certified
What you will Learn
- Gain knowledge on various configurations and customizations from basics.
- Understand ServiceNow ITSM Processes.
- Understand the basic user interface, helpful portals, releases, and navigation in ServiceNow.
- Learn about incident management process and service improvements.
- Asset and configuration management.
- Knowledge management
PREREQUISITES
you should know about these before joining the course
- Basic knowledge of database tables and columns
- Ability to design and test JavaScript
- Troubleshooting
CURRICULUM
This is the introduction module, working over enlightening ServiceNow admin
What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases
Learn all about incident management process and service improvements.
Overview
Incident management process
Continual service improvement to incident management
This module will introduce the change management process, workflow and service improvement.
Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management
What is problem management workflow and task types are explained in this module.
Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu
Learn all about CI relationships and much more in this module.
Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships
This module explains all about knowledge management.
Overview
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge
Importance of Service level agreement, workflow and learn much more in this module.
Introduction to SLA
OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now
A brief explanation about service catalog.
My Profile
My tasks and approvals
Introduction to Service Catalog
FAQs
You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
1. Online ,By deposit the mildain bank account
2. Pay by cash team training center location
Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.
Contact us using the form on the right of any page on the mildaintrainings website, or select the Live Chat link. Our customer service representatives will be able to give you more details.
You will never miss a lecture at Mildaintrainigs! You can choose either of the two options: View the recorded session of the class available in your LMS. You can attend the missed session, in any other live batch.
We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in a class.
Yes, you can cancel your enrollment if necessary prior to 3rd session i.e first two sessions will be for your evaluation. We will refund the full amount without deducting any fee for more details check our Refund Policy
Yes, the access to the course material will be available for lifetime once you have enrolled into the course.
Just give us a CALL at +91 8447121833 OR email at info@mildaintrainings.com
+91 8447121833
Available 24x7 for your queries
Training Features
Experiential Workshops
Top-rated instructors imparting in-depth training, hands-on exercises with high energy workshop
Certificate Exam Application Assistance
The training program includes several lab assignments, developed as per real industry scenarios.
Certificate Exam Success Formula
Training begins taking a fresh approach from basic, unique modules, flexible, and enjoyable.
Certificate Journey Support
Basic to intermediate and eventually advanced practicing full hands-on lab exercises till you master.
Free Refresh Course
Refresh training for experts for mastering and enhancing the skills on the subjects with fresh course modules.
Exclusive Post-Training Sessions
Includes evaluation, feedback, and tips to handle critical issues in live setup after you are placed in a job.
Mildain's Master Certificate
Earn your certificate
This certificate proves that you have taken a big leap in mastering the domain comprehensively.
Differentiate yourself with a Masters Certificate
Now you are equipped with real-industry knowledge, required skills, and hands-on experience to stay ahead of the competition.
Share your achievement
Post the certificate on LinkedIn and job sites to boost your profile. Notify your friends and colleagues by sharing it on Twitter and Facebook.
