Microsoft Lync Training

Microsoft Lync Server is enterprise software that provides a platform for unified communications (UC). Lync Server provides an infrastructure to integrate common channels of business communication including instant messaging (IM), VoIP (voice over IP), file transfer, Web conferencing, voice mail and email.Microsoft Lync is an enterprise-ready unified communications platform. Lync connects people everywhere, on Windows 8 and other operating systems running on mobile devices, as part of their everyday productivity experience. Lync provides a consistent, single client experience for presence, instant messaging, voice, video and a great meeting experience. Lync users can connect to anyone on Skype, enabling rich communication with hundreds of millions of people around the world.

What you will Learn

Understanding the features of Lync 2013 and its user scenarios.
Understanding the server and client system architecture in this Lync training
Deployment of Lync Server 2013 effectively.
Using the Planning tool for MS Lync Server 2013
Planning, Designing, and Using Site Topology
Effectively using management interfaces in this Lync certification
Designing and deployment of unified communications such as dial-in or audio/video web conferencing, instant messages, Persistent Chat, and EDGE services.
Configuring and deploying Monitoring and Archiving Services.
Efficiently employ the data backup and restore tools
Understanding how to use troubleshooting tools to solve issues in a Lync 2013 set-up.

PREREQUISITES

Ability to translate business requirements into technical architecture and design for a UC solution
Experience managing software in a Windows 2008 R2 enterprise server or Windows Server 2012 environment
Experience managing an application remotely using Windows PowerShell 3.0
Familiarity with managing and configuring databases
Knowledge of Active Directory Domain Services (AD DS)

CURRICULUM

Course 20336B: Core Solutions of Microsoft Lync Server 2013

This module will help you to plan and design a Lync Server 2013 implementation that meets organizational and user needs. This module equips you with knowledge about Lync Server 2013 key features and functionality and introduces you to Microsoft Solutions Framework (MSF), which recommends a structured approach to project management and execution.

Lessons

Overview of Lync Server 2013 Architecture
Overview of Lync Server 2013 Core Capabilities
Introduction to the Lync Server 2013 Design Process
Assessing Infrastructure Requirements and Updating the Design
Planning for all Microsoft Solutions Framework Phases

After completing this module, students will be able to:

Describe the overall server and client Lync Server 2013 architecture.
Describe the features and user scenarios of Lync 2013.
Describe the deployment process of Lync Server 2013.
Describe the components of a Lync Server 2013 design.
Plan for Microsoft Solutions Framework for Lync 2013.

This module explains how to design a complex Microsoft Lync Server 2013 topology including defining network sites and network regions, and sizing and placing server roles.

Lessons

Planning Infrastructure Requirements for Lync Server 2013
Using the Lync Server 2013 Planning Tool
Using Topology Builder
Planning the Server Infrastructure
Designing Documentation Using Microsoft Office

Lab : Preparing the Environment and Deploying a Lync Server 2013 Pool

Preparing for Lync Server 2013
Configuring a Lync Server 2013 Topology
Publishing the Topology
Configuring Domain Name Server (DNS)
Deploying the Front-End Server Role
Configuring Exchange UM and Enabling Users (optional lab exercise)

After completing this module, students will be able to:

Plan the infrastructure requirements for Lync Server 2013.
Use the Lync Server 2013 Planning Tool.
Use Topology Builder.
Plan for site topology.
Design the site topology.
Plan the server infrastructure.
Design the documentation by using Microsoft Office.

The purpose of this module is to introduce you to the methods available for configuring and managing users in Microsoft Lync Server 2013. You will learn about the configuration management options in Lync Server 2013, including the Lync Server Control Panel and the Lync Server Management Shell.

Lessons

Managing Lync Server 2013
Introduction to Role Based Access Control

Lab : Configuring Users and Rights in Lync Server 2013

Start the virtual machines for the lab
Using the Lync Server Management Shell
Configuring Role-Based Access Control

After completing this module, students will be able to:

Use Lync Server 2013 management interfaces.
Configure role-based access control.

Microsoft Lync Server 2013 introduces new ways of creating and defining client and user policies, as well as new procedures for deploying clients and devices. In this module, you will learn how to plan for introducing Lync Server 2013 clients into your network and the various phone devices that are supported. You will also learn how to effectively manage the desktop clients and devices.

Lessons

Prepare for client deployment.
Deploy and manage clients.
Prepare for device deployment.
Deploy and manage IP phones.

Lab : Client and Device Management

Starting the virtual machines
Creating and Assigning Client Policies
Creating and Assigning Device Policies
Configuring a Device Update
Creating and Assigning Mobile Device Policies

After completing this module, students will be able to:

Prepare for client deployment.
Deploy and manage clients.
Prepare for device deployment.
Deploy and manage IP phones.

Conferencing is a core feature of Microsoft Lync Server 2013. This module introduces conferencing in Lync Server 2013, discusses dial-in conferencing in Lync Server 2013, and describes how to manage and administer conferencing policies.

Lessons

Introduction to Conferencing in Lync Server 2013
Designing for Audio\Video and Web Conferencing
Dial-In Conferencing in Lync Server 2013
Managing and Administering Conferencing

Lab : Conferencing in Microsoft Lync Server 2013

Deploying Lync Server 2013 Conferencing—Installing Office Web App Server
Configuring Dial-in Conferencing
Configuring Conferencing Policies
Experiencing Lync Server 2013 Conferencing

After completing this module, students will be able to:

Describe conferencing in Lync Server 2013.
Describe dial-in conferencing in Lync Server 2013.
Manage and administer dial-in conferencing in Lync Server 2013.

This module discusses how to design the Microsoft Lync Server 2013 external access components and capabilities so that it meets the organization’s needs. This module also discusses how you can design a solution for external scenarios that support a variety of internal and external users connected to the Internet, to their corporate network or to a public switched telephone network (PSTN).

Lessons

Conferencing and External Capabilities of Lync Server 2013
Planning for IM and Presence Federation
Designing Edge Services

Lab : Designing and Deploying for External Scenarios

Defining the Edge Server in the Topology
Deploying Edge Server and Configuring Remote Access
Validating the Edge Server

After completing this module, students will be able to:

Describe the conferencing capabilities of Lync Server 2013.
Design audio and video for web conferencing.
Plan for instant message and presence federation.
Design Edge Services.

This module describes how to plan, design and deploy Lync Server 2013 Persistent Chat to the enterprise. It describes the fundamental process required to create and manage a Lync Server 2013 Persistent Chat room.

Lessons

Overview of Persistent Chat Architecture in Lync Server 2013
Designing Lync Server 2013 Persistent Chat
Deploying and Configuring Lync Server 2013 Persistent Chat

Lab : Deploying Persistent Chat Server

Defining a Persistent Chat Topology
Installing Persistent Chat and Compliance Service
Configuring and Using Persistent Chat Rooms

After completing this module, students will be able to:

Describe the features and concepts for Persistent Chat in Lync Server 2013.
Design Lync Server 2013 to include Persistent Chat.
Deploy and configure Persistent Chat in Lync Server 2013.

This module discusses the features and configuration of both the Monitoring and Archiving services. You will learn how to interpret the QoE reports and use this information to better manage and deliver a high-quality user experience for Lync Server 2013.

Lessons

The Archiving Service
The Monitoring Service
Configuring Archiving and Monitoring

Lab : Configuring and Using Archiving and Monitoring in Lync Server 2013

Configuring Lync Archiving to Exchange 2013
Configuring the Monitoring Server Role and the Lync Server Monitoring Reports
Exploring the Lync Server Monitoring Reports

After completing this module, students will be able to:

Describe the Archiving service.
Describe the Monitoring service.
Configure the Archiving and Monitoring services.

This module introduces Lync Server 2013 administration tools and operational best practices needed to maintain Lync Server 2013 in the enterprise. It will also introduce basic techniques and tools to help when troubleshooting Lync Server 2013.

Lessons

Introduction to Lync Server 2013 troubleshooting tools
Understanding Lync Server 2013 Operational Tasks
Developing Lync Server 2013 Troubleshooting Techniques

Lab : Administration and Maintenance of Lync Server 2013

Reviewing Lync Server 2013 Maintenance/Operational Tasks (Paper-based lab)
Reviewing Lync Server 2013 Administration Tools
Enabling the Centralized Logging Service
Introduction to analyzing Lync Server 2013 logs and traces

After completing this module, students will be able to:

Describe and use the Lync Server 2013 troubleshooting tools.
Describe the daily, weekly, and monthly maintenance tasks.
Describe the fundamental troubleshooting approach to Lync Server 2013 issues.
Use SIP commands and analyze SIP logs.

This module describes the requirements for high availability with Lync Server 2013. Finally, this module discusses how to plan and design for load balancing with Lync Server 2013.

Lessons

High Availability in Lync Server 2013
Configuring High Availability in Lync Server 2013
Planning for Load Balancing
Designing Load Balancing

Lab : Configuring High Availability in Lync Server 2013

Configuring Database Mirroring
Experiencing a Scheduled SQL Server Outage
Experiencing an Unscheduled SQL Server Outage

After completing this module, students will be able to:

Describe high availability in Lync Server 2013.
Configure high availability features in Lync Server 2013.
Plan for load balancing in Lync Server 2013.
Design load balancing in Lync Server 2013.

This module describes new disaster recovery features in Lync Server 2013. This module also discusses the tools and methods for successfully backing up and restoring a Lync Server 2013 environment, as well as how to back up and restore, and export and import, critical Lync Server 2013 data. Finally, this module discusses designing for Branch Site Resiliency in Lync Server 2013.

Lessons

Disaster Recovery in Lync Server 2013
Tools for Backing Up and Restoring Lync Server 2013
Critical Lync Server 2013 Data to Back Up and Restore
Critical Lync Server 2013 Data to Export and Import
Designing Branch Site Resiliency

Lab : Configuring Disaster Recovery in Lync Server 2013

Configure Pool Pairing
Experiencing a Pool Failure or Outage

After completing this module, students will be able to:

Describe the high availability options in Lync Server 2013.
Describe the tools for backing up and restoring Lync Server 2013 data.
Backup and restore critical Lync Server 2013 data.
Export and import critical Lync Server 2013 data.
Describe the design considerations for branch site scenarios.

In this module, you will learn about coexistence and migration to Microsoft Lync Server 2013. You will also learn how to design the infrastructure migration strategy and the migration strategy for Lync Server 2013 clients and devices.

Lessons

Overview of Coexistence and Migration
Migration Steps
Planning for Clients and Devices
Designing a Client Migration and Device Migration Strategy

Lab : Planning a Migration to Lync Server 2013 (Paper-based)

Creating a Migration Plan
Documenting the Migration Phases

After completing this module, students will be able to:

Describe the migration process.
Describe migration and coexistence topologies.
Plan for device support and device requirements.
Design a software deployment strategy.

Course 20337B: Enterprise Voice and Online Services with Microsoft Lync Server 2013

This module introduce Enterprise Voice features of Lync Server 2013 and discusses all components required to for implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.

Lessons

Voice Features of Lync Server 2013
Architecture and Server Roles
Site Topologies

After completing this module, students will be able to:

Describe the Enterprise Voice features and capabilities of Lync Server 2013.
Explain Enterprise Voice architecture and server roles of Lync Server 2013.
Define site topologies for an Enterprise Voice deployment.

This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and so on. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Lessons

Introduction to Lync Voice Routing
Configuring Enterprise Voice
Defining Voice Policies
Assigning DID Numbers
How to Design a Dial Plan

Lab : Preparing for Enterprise Voice

Analyzing the Existing Voice Infrastructure
Configuring the Topology for Enterprise Voice
Configuring Dial Plans and Normalization Rules
Configuring Voice Routes
Configuring Voice Policies and PSTN Usages
Configuring Number Manipulation on Trunks
Enabling Users for Enterprise Voice
Verifying and Testing Normalization Rules
Testing Trunk Routing and Translation Rules.
Configuring Inter-Trunk Routing

After completing this module, students will be able to:

Set up and configure Enterprise Voice functionality
Design and implement call routing for Lync Server 2013
Implement number manipulation
Control Enterprise Voice features for users

This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.

Lessons

Overview of Exchange 2013 Unified Messaging
Integrating Unified Messaging with Lync Server 2013

Lab : Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

Configuring Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice
Configuring Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging
Testing and Verifying Integration

After completing this module, students will be able to:

Understand how Lync Server 2013 integrates with Exchange Server 2013 UM.
Plan for Exchange Server UM requirements.
Configure Lync Server 2013 to work with Exchange Server 2013 UM.

This module discusses specific Enterprise Voice applications such as call parking, unassigned numbers, public switched telephone network (PSTN) conferencing, and Response Groups – and builds on the basic Enterprise Voice deployment scenario introduced earlier in the course.

Lessons

Call Park Service
Managing Calls to Unassigned Numbers
PSTN Conferencing
Overview of Response Group Services
Implementing Response Group Services

Lab : Implementing Enterprise Voice Applications

Configuring Call Park
Configuring the Unassigned Number Feature
Verifying Call Park Service and Unassigned Number Feature
Configuring Agent Groups and Queues
Configuring Workflows
Configuring the Response Group Service Behavior
Configuring Dial-In Conferencing
Verifying Dial-In Access Configuration

After completing this module, students will be able to:

Describe the purpose of Call Park.
Explain the Unassigned Number feature.
Describe PSTN conferencing.
Describe Response Group Services.
Explain Response Group Services components.

This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.

Lessons

Introducing Location Information Server
Overview of Setup and Call Flow
Designing Location Policies
Implementing LIS
Address Discovery
User Experience

Lab : Configuring the Lync Server 2013 Location Information Service for Emergency Calling and E9-1-1

Creating Emergency Routes and PSTN Usages
Configuring Number Manipulation on Trunks for Emergency Numbers
Defining LIS Locations
Experiencing LIS Features
Creating E9-1-1 Gateway Configuration
Verifying Emergency Calling through the E9-1-1 Gateway
Creating an Alternate Local Path for Emergency Calls

After completing this module, students will be able to:

Describe Location Information Server (LIS).
Describe how to set up and implement E9-1-1.
Design Location policies for an E9-1-1 implementation.
Configure LIS.
Describe how location discovery works.
Describe the process when a user makes an emergency call.

This module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or (Internet Service Provider (ISP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.

Lessons

Connecting to the PSTN
Connecting to the Existing PBX
M:N Interworking Routing
Call Routing Reliability

After completing this module, students will be able to:

Connect the Lync infrastructure to the PSTN.
Describe the different interoperability options.
Configure interworking networking.
Describe call routing reliability in Lync Server 2013.

This module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices. The module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.

Lessons

Planning for Media Requirements
Call Admission Control
Planning for Call Admission Control
Media Bypass

Lab : Implementing Call Admission Control

Configuring CAC Components
Verifying Bandwidth Policy Application

After completing this module, students will be able to:

Create network regions
Create bandwidth policy profiles
Create and associate network sites
Create network region links
Define routes between network regions
Create network inter-site policies
Enable Call Admission Control
Enable Media Bypass
Enable Lync Server 2013 for QoS

This module discusses Lync phones and devices. At the end of the module the student will be able to deploy and configure Lync phones and devices.

Lessons

Introduction to Phones and Devices
Device Deployment
Lync Server 2013 Phone Management
Analog Device Support

After completing this module, students will be able to:

Understand the differences between the different types of Lync phones.
Setup, configure and manage Lync Phone devices.
Deploy and support analogue phone devices.

This module introduces Lync Online and hybrid scenarios as well as explaining how to migrate users to Office 365. The different Lync online deployment architectures and the differences in feature set and functionality are discussed.

Lessons

Introduction to Office 365 Architecture
Hybrid Scenarios
Lync Online Policies
Integrating Lync Online and Lync On-Premise
Configuring Edge for Lync Online
User Migration between Lync On-Premises and Lync Online

Lab : Configuring a Hybrid Deployment of Lync Server 2013

Setting up Lync Hybrid Deployment with Lync Online
Preparing Online Services
Installing the Directory Synchronization Tool
Verifying the Hybrid Lync Deployment

After completing this module, students will be able to:

Describe Lync Online topology and architecture.
Describe the different scenarios that make up a Lync hybrid deployment.
Describe Lync policies and service plan offerings for Lync Online.
Deploy and configure Active Directory Federation Services (ADFS) and DirSync.
Set up federation with Office 365.
Migrate users between Lync On-Premises and Lync Online.

This module discusses integration of Lync Online with Lync on-premises for the purpose of leveraging PSTN voice infrastructure located on-premise for the Lync Online users. This is known as hybrid voice deployment. Students will learn how to setup hybrid voice for Office 365 users as well as users that have been migrated to Lync Online from a Lync on-premises deployment. This module also covers integration of Exchange Online UM messaging with both Lync Online and Lync on-premises in a hybrid scenario.

Lessons

Configuring Online Users for Enterprise Voice
Configuring the Lync Edge server to support Exchange UM Online
Enabling Users for Exchange UM Online

Lab : Configuring Enterprise Voice for Both Online and On-Premise Users

Configuring the Lync On-Premises Deployment to Work with Lync Online
Testing Voice Calls between Lync Online and On-Premises Deployment

After completing this module, students will be able to:

Configure online users for hybrid voice scenarios.
Create a hosted Exchange UM dial plan.
Create hosted Exchange UM auto attendants.
Enable Lync users for Exchange UM online.

This module explains the requirements for quality of experience (QoE) monitoring. students learn to interpret and use QoE reports to better manage and deliver the Lync Server 2013 user experience.

Lessons

Voice Quality Concepts
Exploring Lync Monitoring Server Components
Exploring Lync Monitoring Server Reports
RTP and RTCP Collected Information

Lab : Exploring Monitoring Server Reports

Reviewing Per-to-Peer Session Detail Reports
Reviewing Call Detail Reports

After completing this module, students will be able to:

Describe the requirements for installing Lync Monitoring server.
Identify the different built-in reports.
Describe each matrix available in the reports.

This module explains the voice resiliency features of Lync Server 2013. The module explores multiple failure scenarios, such as central site, branch, and WAN failover.

Lessons

Voice Resiliency in Lync Server 2013
Lync Pool Resilience
Branch Office Resilience

Lab : Implementing Voice Resiliency in Lync Server 2013

Configuring a Survivable Branch Server
Testing and Verifying Branch Office Resiliency with a WAN
Testing and Verifying Branch Office Resiliency with a Pool
Testing and Verifying Branch Office Resiliency with an SBA
Testing and Verifying Central Site Voice Resiliency

After completing this module, students will be able to:

Describe the resiliency challenges related to Lync Enterprise Voice.
Describe the different Lync Server 2013 features that improve voice resiliency.
Design and deploy Branch office resiliency improvements.
Describe client behavior for different outage scenarios.

FAQs

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