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    ITIL Certification Course

    This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.Enroll & Get Certified now!

    • ✔ Course Duration : 32 hrs
    • ✔ Training Options : Live Online / Self-Paced / Classroom
    • ✔ Certification Pass : Guaranteed

    ITIL Certification Course

    This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework

    What you will Learn

    • Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
    • Know how ITIL principles can help an individual to understand and apply service management in their organization
    • Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience
    • Know the purpose and key terms of 15 ITIL practices

    PREREQUISITES

    • There are no prerequisites for taking up this course.

    CURRICULUM

    Learning Objectives:
    • 1.1 IT Service Management in the Modern World
    • 1.2 About ITIL 4
    • 1.3 The Structure and Benefits of the ITIL 4 Framework
      • 1.3.1 The ITIL SVS
      • 1.3.2 The Four Dimensions Model
    Learning Objectives:
    • 2.1 Value and Value Co-Creation
      • 2.1.1 Value Co-Creation
    • 2.2 Organizations, Service Providers, Service Consumers, and Other Stakeholders
      • 2.2.1 Service Providers
      • 2.2.2 Service Consumers
      • 2.2.3 Other Stakeholders
    • 2.3 Products and Services
      • 2.3.1 Configuring Resources for Value Creation
      • 2.3.2 Service Offerings
    • 2.4 Service Relationships
      • 2.4.1 The Service Relationship Model
    • 2.5 Value: Outcomes, Costs, and Risks
      • 2.5.1 Outcomes
      • 2.5.2 Costs
      • 2.5.3 Risks
      • 2.5.4 Utility and Warranty
    • 2.6 Summary
    Learning Objectives:
    • 3.1 Organizations and People
    • 3.2 Information and Technology
    • 3.3 Partners and Suppliers
    • 3.4 Value Streams and Processes
      • 3.4.1 Value Streams for Service Management
      • 3.4.2 Processes
    • 3.5 External Factors
    • 3.6 Summary
    Learning Objectives:
    • 4.1 Service Value System Overview
    • 4.2 Opportunity, Demand, and Value
    • 4.3 The ITIL Guiding Principles
      • 4.3.1 Focus on Value
      • 4.3.2 Start Where You Are
      • 4.3.3 Progress Iteratively with Feedback
      • 4.3.4 Collaborate and Promote Visibility
      • 4.3.5 Think and Work Holistically
      • 4.3.6 Keep it Simple and Practical
      • 4.3.7 Optimize and Automate
      • 4.3.8 Principle Interaction
    • 4.4 Governance
      • 4.4.1 Governing Bodies and Governance
      • 4.4.2 Governance in the SVS
    • 4.5 Service Value Chain
      • 4.5.1 Plan
      • 4.5.2 Improve
      • 4.5.3 Engage
      • 4.5.4 Design and Transition
      • 4.5.5 Obtain/build
      • 4.5.6 Deliver and Support
    • 4.6 Continual Improvement
      • 4.6.1 Steps of the Continual Improvement Model
      • 4.6.2 Continual Improvement and the Guiding Principles
    • 4.7 Practices
    • 4.8 Summary
    Learning Objectives:
    • 5.1 General Management Practices 89
      • 5.1.1 Architecture Management
      • 5.1.2 Continual Improvement
      • 5.1.3 Information Security Management
      • 5.1.4 Knowledge Management
      • 5.1.5 Measurement and Reporting
      • 5.1.6 Organizational Change Management
      • 5.1.7 Portfolio Management
      • 5.1.8 Project Management
      • 5.1.9 Relationship Management
      • 5.1.10 Risk Management
      • 5.1.11 Service Financial Management
      • 5.1.12 Strategy Management
      • 5.1.13 Supplier Management
      • 5.1.14 Workforce and Talent Management
    • 5.2 Service Management Practices
      • 5.2.1 Availability Management
      • 5.2.2 Business Analysis
      • 5.2.3 Capacity and Performance Management
      • 5.2.4 Change Control
      • 5.2.5 Incident Management
      • 5.2.6 IT Asset Management
      • 5.2.7 Monitoring and Event Management
      • 5.2.8 Problem Management
      • 5.2.9 Release Management
      • 5.2.10 Service Catalogue Management
      • 5.2.11 Service Configuration Management
      • 5.2.12 Service Continuity Management
      • 5.2.13 Service Design
      • 5.2.14 Service Desk
      • 5.2.15 Service Level Management
      • 5.2.16 Service Request Management
      • 5.2.17 Service Validation and Testing
    • 5.3 Technical Management Practices
      • 5.3.1 Deployment Management
      • 5.3.2 Infrastructure and Platform Management
      • 5.3.3 Software Development and Management

    FAQs

    You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
    1. Online ,By deposit the mildain bank account
    2. Pay by cash team training center location

    Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.

    Contact us using the form on the right of any page on the mildaintrainings website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

    You will never miss a lecture at Mildaintrainigs! You can choose either of the two options: View the recorded session of the class available in your LMS. You can attend the missed session, in any other live batch.

    We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in a class.

    Yes, the access to the course material will be available for lifetime once you have enrolled into the course.

    Just give us a CALL at +91 8447121833 OR email at [email protected]

    CERTIFICATE OF ACHIEVEMENT

    Training features

  • Instructor-led Sessions
    Online Live Instructor-Led Classes.
    Classroom Classes at our/your premises.
    Corporate Training
  • Real-life Case Studies
    Live project based on any of the selected use cases, involving implementation of the various Course concepts.
  • Assignments
    Each class will be followed by practical assignments.
  • Lifetime Access
    You get lifetime access to presentations, quizzes, installation guide & class recordings.
  • 24 x 7 Expert Support
    We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.
  • Certification
    Sucessfully complete your final course project and Mildaintrainings will give you Course completion certificate.
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