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    ITIL 4 Foundation Certification Training

    This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.Enroll & Get Certified now!

    • ✔ Course Duration : 40 hrs
    • ✔ Training Options : Live Online / Self-Paced / Classroom
    • ✔ Certification Pass : Guaranteed

    ITIL Certification Course

    This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
    ITIL Foundation is designed to give professionals a basic understanding of the ITIL framework. It focuses on awareness and comprehension rather than being able to apply ITIL principles. The basics of IT Service Management as a practice are covered as is the ITIL lifecycle.

    What you will Learn

    • Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
    • Know how ITIL principles can help an individual to understand and apply service management in their organization
    • Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience
    • Know the purpose and key terms of 15 ITIL practices

    PREREQUISITES

    • There are no prerequisites for taking up this course.

    CURRICULUM

    Learning Objectives:
    • Introduction to IT Service Management in today's world
    • ITIL 4 Structure and its benefits
    • Case Study discussion
    • ITIL 4 Foundation exam details
    Learning Objectives:
    • Understanding of value and value co-creation
    • Understanding of Value: Services, Products, and Resources
    • Understanding of Service Relationships
    • Understanding of Value: Outcomes, Costs and Risks
    Learning Objectives:
    • Identifying various guiding principles
    • What are the seven guiding principles
    • How to apply the guiding principles
    Learning Objectives:
    • Understanding of the Four Dimensions
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
    • External Factors and the Pestle Mode
    Learning Objectives:
    • An Overview of the Service Value System
    • An Overview of the Service Value Chain
    Learning Objectives:
    • Introduction to Continual Improvement
    • Understanding the Continual Improvement Model
    • What is the relationship between Continual Improvement and Guiding Principles
    Learning Objectives:
    • What is the purpose of ITIL Practices
    • Basic understanding different practices that include:
    • Continual Improvement Practice
    • Change Control Practice
    • Incident Management Practice
    • Problem Management Practice
    • Service Request Management Practice
    • Service Desk Practice
    • Service Level Management Practice

    FAQs

    You can enroll for this classroom training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.
    1. Online ,By deposit the mildain bank account
    2. Pay by cash team training center location

    Highly qualified and certified instructors with 20+ years of experience deliver more than 200+ classroom training.

    Contact us using the form on the right of any page on the mildaintrainings website, or select the Live Chat link. Our customer service representatives will be able to give you more details.

    You will never miss a lecture at Mildaintrainigs! You can choose either of the two options: View the recorded session of the class available in your LMS. You can attend the missed session, in any other live batch.

    We have a limited number of participants in a live session to maintain the Quality Standards. So, unfortunately, participation in a live class without enrollment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in a class.

    Yes, you can cancel your enrollment if necessary prior to 3rd session i.e first two sessions will be for your evaluation. We will refund the full amount without deducting any fee for more details check our Refund Policy

    Yes, the access to the course material will be available for lifetime once you have enrolled into the course.

    Just give us a CALL at +91 8447121833 OR email at info@mildaintrainings.com

    CERTIFICATE OF ACHIEVEMENT

    Training features

  • Instructor-led Sessions
    Online Live Instructor-Led Classes.
    Classroom Classes at our/your premises.
    Corporate Training
  • Real-life Case Studies
    Live project based on any of the selected use cases, involving implementation of the various Course concepts.
  • Assignments
    Each class will be followed by practical assignments.
  • Lifetime Access
    You get lifetime access to presentations, quizzes, installation guide & class recordings.
  • 24 x 7 Expert Support
    We have 24x7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.
  • Certification
    Sucessfully complete your final course project and Mildaintrainings will give you Course completion certificate.
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