fbpx
+91 8447121833 [email protected]
HOMEITIL MALC ONLINE TRAINING

ITIL® Managing Across the Lifecycle (MALC) Online Training

# ITIL Foundation 
# ITIL Intermediate 
# Hands-on Training /24×7 Lab Access
# Official Curriculum
# Guaranteed to Run Classes
# Instructor-Led Online Training
# One to One Training
 

For Corporate/Online Training

  Reviews 

GET IN TOUCH

 

KEY FEATURES

ideaidea 10 end of chapter quizzes ideaidea 2 sample test papers
ideaidea Immersive hands-on learning and practical Training ideaidea Course Completion Certificate.

DESCRIPTION

 

ITIL Training & Certification Course

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). Innovative Technology Solutions Offers ITIL 2011 Foundation training course of ITIL.

ITIL MALC Training

What’s the focus of this course? The ITIL® Managing Across the Lifecycle (MALC) certification training tests and validates a professional’s information of the key content topics of ITIL publication, like management objectives, purposes, and functions. This course helps in understanding the management aspects of the Service Lifecycle and so, results in ITIL professional in IT Service Management. ITIL® Managing Across the Lifecycle certification educational program includes high-quality instructor-led live online classes.

Exam & Certification

How will I become a ITIL® Managing Across the Lifecycle certified?

To be eligible for the ITIL ®  Managing Across the Lifecycle certification, candidates have to fulfill the following requirements:

  • At least 30 contact hours for this syllabus as part of a formal, approved training course/scheme.

  • Must have two (2) credits from the ITIL ®  Foundation certificate plus a minimum of 15 credits from ITIL Intermediate certificate.

  • Holders of ITIL ®  Expert certificate in IT service management are also eligible.

CURRICULUM

ITIL Foundation

 Description

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). The focus of a business should move from simply managing the company’s IT to making IT truly productive by helping the business achieve its strategic goals. ITIL certification helps organizations fulfill this goal by providing guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.

Audience

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme

Course Outline

  1. Introduction
    • Basic Introduction to ITIL®
    • Best practices in public domain
  2. Service Management as a practice
    • Service types
    • Stakeholders
    • Service Management
    • Processes & Functions
    • RACI model
    • Generic Roles
  3. Service Life Cycle
    • Introduction to Service Lifecycle stages
    • Service strategy
    • Service design
    • Service transition
    • Service operation
    • Continual service improvement
  4. Service Strategy
    • Concept of value creation
    • Service Portfolio Management
    • Business Relationship Management
    • Financial Management for IT services
  5. Service Design
    • 4 P’s of service design
    • Major aspects of service design
    • Design Coordination
    • Service Level Management
    • Service Catalogue Management
    • Availability Management
    • Capacity Management
    • Supplier Management
    • IT service continuity Management
    • Information Security Management
  6. Service Transition
    • Change Management
    • Knowledge Management
    • Release & Deployment Management
    • Transition Planning & Support
    • Service Asset & Configuration Management
  7. Service Operation
    • Event Management
    • Incident Management
    • Problem Management
    • Access Management
    • Request Fulfilment
    • Service Desk
    • Technical Management
    • IT Operations Management
    • Applications Management
  8. Continual Process Improvement
    • Understanding the 7 Step Improvement Process
    • CSI Approach
    • Types of Metrics
    • Baseline
  9. Technology & Architecture
    • Service Automation
    • Basis of automation
ITIL Service Strategy

Description

This qualification provides a complete management-level overview of Service Strategy including all its related activities: how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset. The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.

Course Outline
• Introduction to Service Strategy
• Service Strategy principles
• Service Strategy processes
• Governance
• Organizing for Service Strategy
• Technology considerations
• Implementing Service Strategy
• Challenges, critical success factors and risks.

ITIL Service Design

Description

This qualification provides a complete management-level overview of Service Design including all its related activities.The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.

Course Outline
Candidates can expect to gain competencies in the following:
• Introduction to Service Design
• Service Design principles
• Service Design Processes
• Service Design technology-related activities
• Organizing for Service Design
• Technology considerations
• Implementation and improvement of Service Design
• Challenges, risks and critical success factors.

ITIL Service Trasition

 Description

This qualification provides a complete management-level overview of Service Transition including all its related activities.The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.

Course Outline
Candidates can expect to gain competencies in the following:
• Introduction to service transition
• Service Transition principles
• Service Transition processes
• Managing people through service transitions
• Organizing for Service Transition
• Technology considerations
• Implementing and improving service transition
• Challenges, critical success factors and risks.

ITIL Service Operation

Description

This qualification provides a complete management-level overview of Service Operation including all its related activities.The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.

Course Outline
Candidates can expect to gain competencies in the following:
• Introduction to Service Operation
• Service Operation principles
• Service Operation processes
• Common Service Operation activities
• Organizing for Service Operation: functions
• Technology considerations
• Implementation of Service Operation
• Challenges, critical success factors and risks.

ITIL Continual Service Improvement

 Description

This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the Lifecycle approach through Service Strategy, Service Design, Service Transition and Service Operation. The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.

Course Outline
Candidates can expect to gain competencies in the following:
• Introduction to CSI
• CSI principles
• CSI process
• CSI methods and techniques
• Organizing for CSI
• Technology considerations
• Implementing CSI
• Challenges, critical success factors and risks

  • ks
ITIL Planning, Protection and Optimization (PPO)

Description

The ITIL® 2011 Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free- standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the Service Management Lifecycle.

Course Outline
Candidates can expect to gain competencies in the following:
• Service design in PPO and Lifecycle context
• Processes across the Service Lifecycle pertaining to the practice elements within planning, protection and optimization
• Capacity Management as a capability to realize successful Service Design
• Availability Management as a capability to realize successful Service Design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information Security Management as part of the overall corporate governance framework
• Demand Management
• Planning, protection and optimization roles and responsibilities
• Technology and implementation considerations
• Organizational roles relevant to PPO
• Challenges, critical success factors and risks for planning, protection and optimization.

ITIL Operational Support and Analysis (OSA)

Description

The ITIL® 2011 Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and certificate is, to impart knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the Service Management Lifecycle

Course Outline
Candidates can expect to gain competencies in the following:
• The value to the business of OSA activities and how OSA activities support the Service Lifecycle
• Optimizing Service Operation performance
• How the processes in OSA interact with other Service Lifecycle processes
• How to use and measure the OSA processes, activities and functions to achieve operational excellence
• The importance of IT security and its contributions to OSA
• Understanding the technology and implementation considerations surrounding OSA
• The challenges, critical success factors (CSFs) and risks associated with OSA
• Specific emphasis on the processes and roles included in: o Event management, defines detectable occurrences of significance for IT Infrastructure Management or the delivery of an IT service
o Incident Management, has the capability to bring services back to normal operations as soon as possible and according to agreed service levels
o Request Fulfilment, fulfils a request providing quick and effective access to standard services to improve business productivity or the quality of business services and products
o Problem Management, prevents problems and incidents from happening, eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented
o Access management, grants authorized users the right to use a service while preventing access to non-authorized users.
• Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
• Organizing for Service Operation which describes roles and functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management and Application Management.

ITIL Release, Control and Validation (RCV)

Description

The ITIL® 2011 Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability Stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The ITIL® Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle and specifically in the following key ITIL® process, role and function areas: Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfilment, Change Evaluation, and Knowledge Management.

Course Outline
Candidates can expect to gain competencies in the following:
• Importance of Service Management as a practice concept and Service Transition principles, purpose and objective
• Importance of ITIL® Release, Control and Validation while providing service
• How all processes in ITIL® RCV interact with other Service Lifecycle Processes
• What are the processes, activities, methods and functions used in each of the ITIL® RCV processes
• How to use the ITIL® RCV processes, activities and functions to achieve operational excellence
• How to measure ITIL® RCV
• The importance of IT security and its contributions to RCV
• The technology and implementation considerations surrounding ITIL® RCV
• Change Management as a capability to realize successful service transition
• RCV as a capability to ensure the integrity and the quality of service transition
• Service Asset and Configuration Management as a capability to monitor the state of Service Transition. Knowledge Management as part of enhancing ongoing management decision support and service delivery capability
• Request Fulfilment and Change Evaluation to ensure meeting committed service level performance
• RCV process roles and responsibilities
• Technology and implementation considerations
• Challenges, critical success factors and risks associated with ITIL® RCV

ITIL Service Offerings and Agreements (SOA)

Description

The ITIL® 2011 Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Service Lifecycle core publications.

Course Outline
Candidates can expect to gain competencies in the following:
• Overview of SOA processes and basic principles
• The value to the business of SOA activities
• How the SOA processes rely on a good business case
• How the SOA processes rely on a good understanding of return on investment (ROI)
• Processes across the service lifecycle pertaining to the service offerings and agreements curriculum
• SOA roles and responsibilities
• Technology and implementation considerations
• Challenges, critical success factors and risks

Get In Touch

GET IN TOUCH

14 + 14 =

REVIEWS

“I enrolled for Online training, Thanks for giving me all question bank ,Study material and Post Training Support “

thumb_01_120_120
“I use Testimonial Generator often. Great job, I will definitely be ordering again! I’m good to go. “

ALICIA 

NY

Noida Head Office:
Mildain Solutions
Plot No 17
C Block Market
Sec 36
Noida (U.P.)
201301 India

Bangalore office:
Mildain Solutions
Plot No 7 & 8
Krishna Reddy Layout
Domlur (Bangalore)
560071(India)

Hyderabad office:
Mildain Solutions
#20/B/C/3/1
Ganesh GHR MSY
Plaza Vittal Rao
Nagar Madhapur
HYDERABAD-500081

Mumbai office:
5th Floor Block B
Godrej IT Park
Pirojshanagar
LBS Marg
Vikhroli West
Mumbai Maharashtra

Corporate
close slider

Your Name (required)

Your Email (required)

Contact Number

Course

Location

Company

No Of Participant

Query